Terms & Conditions
Last updated: September 18, 2026
Welcome to Sea of Cortes Medical.
These Terms and Conditions (“Terms”) govern your access to and use of the website:
as well as certain requests, communications, appointments, and services initiated through the website, telephone, WhatsApp, email, or other digital communication channels operated by Sea of Cortes Medical.
By accessing or using this website, submitting a request for medical assistance, contacting us through our digital channels, or requesting one of our services, you acknowledge that you have read and understood these Terms.
These Terms do not replace any medical consent form, clinical document, prescription, medical record, financial agreement, insurance authorization, or other document that may be required in connection with a specific healthcare service.
1. About Sea of Cortes Medical
The services described on this website are provided under the name:
Sea of Cortes Medical
Principal address:
Plaza Novva, Calle Polígono B Parcela 44-Local 14, 23454
Cabo San Lucas, B.C.S., Mexico
Email:
asistente@seaofcortesma.com
Telephone:
+52 624 248 1860
Sea of Cortes Medical provides medical services in Los Cabos, Baja California Sur, including services at our medical locations and, when available and medically appropriate, services at hotels, resorts, villas, residences, and other locations.
2. Scope of These Terms
These Terms apply to:
- Visitors to the Sea of Cortes Medical website.
- Patients who request information or medical assistance through the website.
- Individuals who contact us by telephone, email, or WhatsApp.
- Individuals who request appointments or doctor house calls.
- Patients who request assistance with international insurance.
- Individuals who use online forms or other digital communication channels provided by Sea of Cortes Medical.
A specific medical treatment or procedure may be subject to additional documentation, disclosures, consents, medical instructions, or service-specific conditions.
Where such documentation applies, it will complement these Terms.
3. Medical Services
Sea of Cortes Medical may provide or coordinate services including, depending on availability and medical appropriateness:
- Urgent care.
- Medical consultations.
- Doctor house calls.
- Hotel and resort medical visits.
- IV therapy and hydration.
- Laboratory testing.
- Diagnostic services.
- Nursing services.
- Preventive and wellness medicine.
- Medical assistance for tourists and international visitors.
- International insurance assistance.
- Medical follow-up.
- Referrals to hospitals, specialists, laboratories, diagnostic centers, or other healthcare providers when necessary.
The availability of a particular service may vary depending on location, time, staffing, medical circumstances, equipment, and the patient’s needs.
4. No Guarantee That a Particular Service Is Medically Appropriate
The fact that a medical service is described on our website does not mean that it is appropriate for every patient.
A physician or qualified healthcare professional may determine that a requested treatment, medication, IV therapy, procedure, test, or other service is not medically appropriate based on the patient’s condition.
Clinical decisions are made according to the professional judgment of the healthcare professional responsible for the patient’s care.
Sea of Cortes Medical reserves the right to decline, modify, postpone, refer, or discontinue a requested service when doing so is medically appropriate or required by applicable law, professional standards, patient safety, or circumstances beyond our reasonable control.
5. Medical Emergencies
Sea of Cortes Medical provides urgent medical care but should not be considered a substitute for an emergency department, ambulance service, or emergency medical response system when a patient is experiencing a potentially life-threatening condition.
If you or another person is experiencing a medical emergency, including but not limited to severe difficulty breathing, loss of consciousness, symptoms of stroke, severe chest pain, uncontrolled bleeding, severe trauma, seizures, or another potentially life-threatening condition, seek emergency medical assistance immediately.
Do not rely solely on website forms, email, social media, or WhatsApp communications in an emergency.
When necessary, our medical personnel may recommend or arrange referral or transfer to an appropriate hospital or emergency facility.
6. Website Information Is Not a Medical Diagnosis
The medical and health-related information contained on this website is provided for general informational and educational purposes.
Reading information on this website does not establish a physician-patient relationship and does not constitute:
- A medical diagnosis.
- Personalized medical advice.
- A prescription.
- A treatment recommendation for a specific individual.
- A substitute for a consultation with a qualified healthcare professional.
Medical decisions should be made after an appropriate professional evaluation of the patient’s individual circumstances.
Additional information regarding this subject is available in our Medical Disclaimer.
7. Physician-Patient Relationship
A physician-patient relationship is not created merely by:
- Visiting this website.
- Reading its content.
- Submitting a contact form.
- Sending an email.
- Sending a WhatsApp message.
- Requesting pricing information.
- Asking a general medical question online.
A healthcare relationship may arise when an appropriate healthcare professional accepts the patient for evaluation or treatment and the corresponding medical interaction takes place.
8. Informed Consent
Certain diagnostic procedures, treatments, therapies, medications, or medical interventions may require informed consent.
When applicable, the healthcare professional will provide information concerning the proposed medical intervention, including information reasonably necessary for the patient to understand its purpose, potential benefits, relevant risks, and available alternatives.
The patient may be required to provide verbal or written consent depending on the nature of the medical service and applicable law.
Acceptance of these website Terms does not constitute informed consent for a specific medical procedure or treatment.
9. Appointments and Service Requests
Appointments and medical service requests may be initiated through:
- Telephone.
- WhatsApp.
- Website forms.
- Email.
- In-person communication.
- Other communication methods authorized by Sea of Cortes Medical.
Submitting a request does not necessarily constitute confirmation of an appointment.
An appointment or house call should be considered confirmed only after Sea of Cortes Medical or an authorized representative confirms the service.
Patients are responsible for providing accurate contact and location information so that our medical personnel can coordinate the requested service.
10. Doctor House Calls and Hotel Visits
Doctor house calls and hotel, resort, villa, or residence visits are subject to:
- Medical personnel availability.
- Patient location.
- Travel distance.
- Local conditions.
- Access to the property.
- Safety conditions.
- The nature and severity of the patient’s condition.
- The availability of appropriate equipment and resources.
Estimated arrival times are approximate and may be affected by traffic, simultaneous medical cases, weather, transportation conditions, medical emergencies, or other circumstances outside our reasonable control.
If the patient’s condition requires resources that cannot appropriately be provided through a house call, the healthcare professional may recommend treatment at a clinic, hospital, emergency facility, or other appropriate healthcare location.
11. Availability and Operating Hours
The operating hours displayed on the website represent our usual service hours and may be modified.
Cabo San Lucas
8:00 AM – 10:00 PM
San José del Cabo
8:00 AM – 8:00 PM
Availability outside regular operating hours, where offered, may depend on medical staff availability and other circumstances.
Sea of Cortes Medical may modify operating hours due to holidays, operational requirements, emergencies, staffing, weather, or other circumstances.
12. Prices and Medical Costs
The cost of medical services may depend on several factors, including:
- Type of consultation.
- Location of the patient.
- House call requirements.
- Medical evaluation.
- Tests or laboratory services required.
- Medication or medical supplies.
- Procedures performed.
- Duration and complexity of care.
- Additional services requested or medically indicated.
When possible, patients will be informed of applicable pricing or estimated charges before the corresponding service is provided.
An initial estimate may change when additional medically necessary services, medications, laboratory tests, diagnostic services, supplies, or procedures are requested or accepted during treatment.
Nothing in these Terms limits consumer rights that cannot legally be waived.
13. Payments
Sea of Cortes Medical may accept payment through one or more methods communicated to the patient at the time of service or booking.
Depending on the service, available payment methods may include electronic payment methods, payment links, credit or debit cards, bank transfers, cash, or other authorized methods.
Payments processed by an external payment provider may also be subject to that provider’s terms and privacy practices.
Patients are responsible for ensuring that the payment information they provide is accurate and that they are authorized to use the selected payment method.
14. Cancellations, Rescheduling and Refunds
Cancellation, rescheduling, deposit, and refund conditions may vary depending on the service requested.
Where a specific service is subject to a cancellation or refund policy, the applicable conditions should be communicated to the patient before payment or confirmation whenever reasonably possible.
Refund eligibility may depend on circumstances including:
- Whether medical personnel have already been dispatched.
- Whether a house call has already begun.
- Whether medical supplies or medications have already been prepared.
- Whether laboratory or third-party services have already been requested.
- Whether the medical service has already been provided.
Any applicable cancellation or refund policy will be interpreted consistently with applicable consumer protection law.
15. International Insurance
Sea of Cortes Medical may assist patients with international medical insurance and travel insurance procedures.
Such assistance may include, where applicable:
- Reviewing insurance information.
- Contacting an insurance or assistance provider.
- Providing documentation.
- Preparing medical reports when authorized.
- Supporting claim or reimbursement procedures.
- Requesting confirmation of benefits or coverage.
However, Sea of Cortes Medical does not control the decisions of an insurance company.
Insurance coverage, authorization, reimbursement, deductibles, exclusions, limits, and claim approval are determined by the patient’s insurance company or assistance provider according to the applicable policy.
Assistance provided by Sea of Cortes Medical does not constitute a guarantee that an insurance company will approve or reimburse a claim.
Unless otherwise confirmed, the patient remains responsible for charges associated with medical services received.
16. Laboratory, Diagnostic and Third-Party Services
Certain medical services may require the participation of independent or external providers, including:
- Laboratories.
- Hospitals.
- Diagnostic imaging centers.
- Pharmacies.
- Medical specialists.
- Ambulance providers.
- Other healthcare facilities.
Where services are provided independently by a third party, that provider may establish its own fees, terms, schedules, privacy practices, clinical responsibilities, and policies.
Sea of Cortes Medical may assist with coordination but cannot guarantee the availability, timing, pricing, or actions of an independent third-party provider.
17. Prescriptions and Medications
Medications will only be prescribed when a qualified healthcare professional determines that they are medically appropriate and permitted under applicable law.
A patient’s request for a specific medication does not create an obligation to prescribe it.
Patients must provide accurate information concerning:
- Current medications.
- Allergies.
- Relevant medical conditions.
- Previous adverse reactions.
- Pregnancy or possible pregnancy when medically relevant.
- Other information that may reasonably affect medication safety.
Prescriptions may be subject to legal, regulatory, and professional requirements.
18. Patient Responsibilities
Patients are responsible for providing accurate and complete information that may reasonably affect their medical care.
This includes information concerning:
- Symptoms.
- Medical history.
- Allergies.
- Current medications.
- Existing medical conditions.
- Previous treatments.
- Relevant laboratory or diagnostic results.
- Pregnancy when medically relevant.
- Insurance information.
- Contact information.
Patients should ask questions whenever medical instructions or information are unclear.
Patients are also responsible for following medical recommendations and informing the healthcare professional if they are unable or unwilling to follow a proposed treatment plan.
19. Minors
Medical services for minors may require authorization or participation from a parent, guardian, or other legally authorized person, depending on the circumstances and applicable law.
Additional consent documentation may be required for certain procedures.
In an urgent medical situation, applicable healthcare laws and professional standards will govern the actions that may be taken to protect the patient’s health or physical integrity.
20. Communication by Telephone, Email and WhatsApp
Sea of Cortes Medical may use telephone, email, WhatsApp, or similar communication channels to:
- Respond to requests.
- Confirm appointments.
- Coordinate doctor house calls.
- Provide administrative instructions.
- Request information necessary to coordinate medical services.
- Provide appropriate follow-up communications.
Patients should avoid sending unnecessary sensitive medical information through unsecured digital communication channels.
Electronic communications may be subject to delays, technical errors, third-party platform availability, or other limitations.
For urgent or potentially life-threatening situations, patients should not rely exclusively on electronic messaging.
21. Privacy and Personal Data
Personal and medical information will be processed in accordance with the Sea of Cortes Medical Privacy Notice and applicable data-protection requirements.
The Privacy Notice explains, among other matters:
- What information may be collected.
- Why it may be collected.
- How sensitive medical information may be processed.
- How information may be shared.
- Patient privacy rights.
- How ARCO rights may be exercised.
22. Accuracy of Website Information
Sea of Cortes Medical makes reasonable efforts to maintain accurate and current information on its website.
However, medical services, operating hours, staff availability, prices, insurance arrangements, locations, technologies, and other information may change.
Website content may therefore be modified or updated without prior notice.
If there is a discrepancy between general website information and specific information provided directly by the healthcare professional regarding a patient’s treatment, the individualized clinical information provided by the professional should govern that patient’s medical care.
23. No Guarantee of Medical Outcomes
Medicine involves individual biological and clinical factors that may vary from patient to patient.
Sea of Cortes Medical and its healthcare professionals do not guarantee a particular clinical outcome, recovery period, response to medication, response to treatment, or other specific result.
Any discussion of expected results, recovery, benefits, or outcomes represents a professional assessment based on information reasonably available at the relevant time and is not a guarantee of a particular result.
24. Referrals and Transfer to Other Medical Facilities
A patient may be referred or transferred to another healthcare facility when the treating professional determines that additional care, specialist evaluation, emergency treatment, hospitalization, diagnostic equipment, surgical intervention, or another service is appropriate.
The patient may be responsible for fees charged independently by hospitals, specialists, ambulance providers, laboratories, or other third parties.
25. Third-Party Websites and Platforms
The Sea of Cortes Medical website may contain links or integrations involving third-party platforms, including:
- WhatsApp.
- Google Maps.
- Social media platforms.
- Insurance providers.
- Payment processors.
- Other websites or services.
These third parties operate independently and may be subject to their own terms, privacy policies, and practices.
A link to an external service does not necessarily constitute endorsement of every product, statement, or practice of that third party.
26. Intellectual Property
Unless otherwise indicated, the website and its original content, including:
- Text.
- Branding.
- Graphics.
- Design elements.
- Photographs.
- Videos.
- Icons.
- Logos.
- Website structure.
are owned by, licensed to, or used with authorization by Sea of Cortes Medical and are protected by applicable intellectual property laws.
Website content may be viewed for personal and informational purposes.
It may not be reproduced, distributed, modified, republished, commercially exploited, or used in a misleading manner without appropriate authorization.
27. Acceptable Use of the Website
Users agree not to use the website or its communication channels to:
- Submit false or intentionally misleading information.
- Impersonate another person.
- Attempt unauthorized access to systems or information.
- Distribute malicious software.
- Interfere with website functionality.
- Engage in fraudulent activity.
- Violate applicable laws.
- Harass or threaten healthcare personnel or other persons.
- Use website content for unlawful purposes.
Sea of Cortes Medical may restrict access to its digital services when misuse, abuse, fraud, security threats, or unlawful activity is reasonably suspected.
28. Limitation Regarding External Events and Third Parties
To the extent permitted by applicable law, Sea of Cortes Medical will not be responsible for losses caused solely by circumstances outside its reasonable control, such as:
- Failures of third-party communication platforms.
- Internet interruptions.
- Telecommunications failures.
- Actions of independent insurance companies.
- Actions of independent laboratories or healthcare providers.
- Transportation interruptions.
- Government restrictions.
- Severe weather.
- Natural disasters.
- Other force majeure events.
Nothing in these Terms is intended to exclude or limit any liability, consumer right, patient right, or legal remedy that cannot lawfully be excluded or limited.
29. Complaints and Service Concerns
Patients may contact Sea of Cortes Medical regarding questions, concerns, complaints, billing matters, or service issues.
Sea of Cortes Medical
Email:
asistente@seaofcortesma.com
Telephone:
+52 624 248 1860
Address:
Plaza Novva, Calle Polígono B Parcela 44-Local 14, 23454
Cabo San Lucas, B.C.S., Mexico
Where applicable, patients may also exercise rights or seek remedies available through competent consumer-protection, healthcare, medical-arbitration, judicial, or regulatory authorities.
30. Changes to These Terms
Sea of Cortes Medical may update these Terms to reflect:
- Changes in services.
- Changes in applicable law.
- Changes in business operations.
- Changes in digital technologies.
- Changes in payment or booking processes.
- Changes in website functionality.
The most current version will be published on this website with the corresponding update date.
Changes will apply prospectively unless applicable law requires otherwise.
31. Applicable Law
These Terms and the use of the Sea of Cortes Medical website are governed by the applicable laws of the United Mexican States.
Any consumer, patient, or other statutory rights granted by applicable law remain unaffected by these Terms.
Nothing contained in these Terms is intended to waive any right that cannot legally be waived.
32. Contact Information
For questions regarding these Terms and Conditions, please contact:
Sea of Cortes Medical
Address:
Plaza Novva, Calle Polígono B Parcela 44-Local 14, 23454
Cabo San Lucas, B.C.S., Mexico
Email:
asistente@seaofcortesma.com
Telephone:
+52 624 248 1860
Sea of Cortes Medical
Medical Care, Urgent Care & Doctor House Calls in Los Cabos, Mexico
© 2026 Sea of Cortes Medical. All rights reserved.
