Privacy Policy

Privacy Notice

Last updated: September 9, 2026

At Sea of Cortes Medical, we recognize the importance of protecting the privacy,
confidentiality, and security of the personal information entrusted to us by our patients,
website visitors, companions, family members, insurance representatives, and other individuals
who interact with our medical services.

This Privacy Notice explains how we collect, use, store, protect, and, when necessary, share
personal information obtained through our website, medical facilities, telephone calls,
WhatsApp, online forms, house calls, insurance assistance, and other communication channels.

This Privacy Notice applies to information collected through:

https://seaofcortesmedical.com/

and through services provided under the Sea of Cortes Medical brand, including
urgent care, medical consultations, doctor house calls, laboratory services, IV therapy,
nursing services, preventive care, medical assistance for tourists, and international
insurance assistance.

1. Identity of the Data Controller

The party responsible for the processing of your personal data is
Sea of Cortes Medical, hereinafter referred to as
“Sea of Cortes Medical,” “we,” “us,” or “the Data Controller.”

The address of the Data Controller is:

Plaza Novva, Calle Polígono B Parcela 44-Local 14, 23454
Cabo San Lucas, B.C.S., Mexico

Website:

https://seaofcortesmedical.com/

Privacy contact:

asistente@seaofcortesma.com

Telephone:

+52 624 248 1860

Our medical services are currently available through locations including:

Cabo San Lucas
Sea of Cortes Medical
Plaza Novva, Calle Polígono B Parcela 44-Local 14, 23454
Cabo San Lucas, B.C.S., Mexico

Phone / WhatsApp:
+52 624 259 0996

Hours: 8:00 AM – 10:00 PM

San José del Cabo
Sea of Cortes Medical
San José del Cabo, B.C.S., Mexico

Phone / WhatsApp:
+52 624 259 0089

Hours: 8:00 AM – 8:00 PM

The addresses and hours of operation of our medical locations may be updated from time to time
on our website.

2. Personal Data We May Collect

Depending on the service requested and the way you interact with us, Sea of Cortes Medical
may collect the following categories of personal data.

Identification Information

Full name
Date of birth
Age
Gender, when medically relevant
Nationality
Identification information when required
Passport information when required for insurance, administrative, or medical assistance purposes
Name of parent, guardian, companion, or emergency contact

Contact Information

Telephone number
Mobile number
WhatsApp number
Email address
Temporary or permanent address
Hotel, resort, villa, residence, or accommodation information
Room number when necessary for a medical visit
Preferred method of communication

Location Information

When you request medical assistance at your hotel, residence, villa, resort, or other location,
we may collect information necessary to locate you and provide the requested medical service.

Hotel or accommodation name
Address
Room or unit number
Location references
Geographic location voluntarily provided by the patient

Billing and Administrative Information

Billing information
Tax information
Information required to issue an invoice
Payment status
Transaction references
Information related to the medical service provided

Payment card information may be processed by third-party payment providers when applicable.
Sea of Cortes Medical will only process payment information to the extent necessary for the
corresponding transaction.

3. Sensitive Personal and Medical Data

Because Sea of Cortes Medical provides healthcare services, we may need to process
sensitive personal data related to your present or future health condition.

This information may include, depending on the circumstances:

Symptoms
Reason for consultation
Current medical condition
Previous medical conditions
Medical history
Allergies
Medications
Vital signs
Diagnoses
Treatments
Medical observations
Laboratory results
Medical imaging or diagnostic information
Prescriptions
Relevant surgical history
Pregnancy information when medically relevant
Physical or mobility conditions
Information concerning injuries
Information provided to determine appropriate medical care
Medical documentation
Information required by an insurance company to process a claim
Other health information voluntarily provided by the patient or necessary for medical care

Sea of Cortes Medical will process sensitive personal information only when necessary to
provide healthcare, fulfill legal or contractual obligations, protect the patient’s health,
process insurance-related services, or for other purposes permitted under applicable law.

We are committed to treating this information with an enhanced level of confidentiality
and security.

4. How We Collect Personal Data

We may collect personal information directly from you when you:

Contact us through our website
Submit an online form
Contact us by telephone
Contact us through WhatsApp
Request a doctor or house call
Visit one of our medical facilities
Request urgent care
Request IV therapy or another medical service
Request laboratory services
Request medical assistance at a hotel or resort
Request assistance with international insurance
Request information regarding our services
Schedule or request an appointment
Provide information directly to a physician, nurse, or member of our medical team
Request an invoice
Submit documents relating to medical care or insurance

Personal information may also be obtained from third parties when appropriate and legally
permitted, including:

Family members
Parents or legal guardians
Travel companions
Hotels and resorts
Concierge services
Insurance companies
Assistance companies
Healthcare professionals
Hospitals
Laboratories
Other healthcare providers

When a third party provides information about a patient, that person should have appropriate
authorization to disclose such information when required by law.

5. Primary Purposes of Processing

Your personal and sensitive personal data may be processed for purposes that are necessary
for our relationship with you.

Medical Care

Evaluate your request for medical assistance
Provide medical consultations
Provide urgent care services
Provide doctor house calls
Provide medical care at hotels, resorts, villas, residences, or other locations
Perform medical assessments
Provide treatment
Provide follow-up care
Issue prescriptions when medically appropriate
Coordinate laboratory or diagnostic services
Provide nursing services
Provide IV therapy when medically appropriate
Maintain medical records
Coordinate referrals when necessary
Communicate medically relevant information to the patient

Patient Identification and Communication

Identify the patient
Respond to inquiries
Contact the patient regarding the requested service
Confirm appointments or visits
Provide instructions relating to medical care
Conduct appropriate follow-up after a consultation or treatment

International Insurance Assistance

Verify insurance information
Contact an insurance or assistance company
Determine coverage when possible
Prepare or transmit documentation related to a medical claim
Provide medical reports or documentation when legally authorized
Assist with administrative procedures related to international medical insurance

Insurance coverage, reimbursement, authorization, and payment remain subject to the terms
and decisions of the applicable insurance or assistance company.

Administrative and Billing Purposes

Process payments
Issue invoices
Maintain administrative records
Process refunds when applicable
Verify transactions
Respond to billing inquiries

Legal and Regulatory Compliance

Maintain legally required medical records
Comply with applicable healthcare regulations
Comply with tax and accounting obligations
Respond to lawful requests from competent authorities
Establish, exercise, or defend legal rights
Protect patients, medical personnel, and third parties where permitted by law

6. Secondary Purposes

Provided that applicable law allows it, certain personal information may also be used
for secondary purposes such as:

Patient satisfaction surveys
Service quality evaluations
Statistical analysis
Internal service improvement
Communication about new medical services
Educational or preventive health information
Marketing communications
Promotional communications

Sensitive medical information will not be used for unrelated advertising or promotional
purposes without an appropriate legal basis or authorization.

You may request that your information not be used for secondary purposes by contacting:
asistente@seaofcortesma.com
with the subject “Secondary Purposes – Opt Out”.

Your decision to refuse secondary uses will not affect the medical services you request
from Sea of Cortes Medical.

7. International Patients and Tourists

Sea of Cortes Medical frequently provides medical care to international travelers and
visitors to Los Cabos.

For this reason, certain administrative or medical information may need to be communicated
to an international insurance provider, travel assistance company, healthcare provider,
or other authorized organization when requested by the patient or when necessary to
facilitate medical care.

Only information reasonably necessary for the corresponding purpose will be disclosed,
subject to applicable law and appropriate authorization where required.

8. Sharing and Transfer of Personal Information

Sea of Cortes Medical does not sell patients’ personal or medical information.

Personal information may be communicated or transferred when necessary and permitted by
applicable law to parties such as:

Physicians and healthcare professionals involved in your care
Hospitals and medical facilities
Clinical laboratories
Diagnostic service providers
Pharmacies when appropriate
International insurance companies
Travel or medical assistance companies
Emergency medical services
Authorized healthcare providers
Accounting, billing, or administrative service providers
Technology providers necessary for the operation and security of our systems
Competent governmental, judicial, health, or regulatory authorities when legally required

Whenever required by applicable law, your authorization will be obtained before a transfer
of personal information is made.

Service providers that process information on behalf of Sea of Cortes Medical are expected
to process such information only for authorized purposes and subject to appropriate
confidentiality and data-protection obligations.

9. Communication Through WhatsApp

Sea of Cortes Medical provides WhatsApp as a convenient communication channel for patients
and visitors.

Through WhatsApp, you may voluntarily provide information such as:

Your name
Telephone number
Location
Hotel or accommodation
Reason for contacting us
Symptoms
Medical information
Photographs or documents
Insurance information

We recommend that patients avoid sending more sensitive personal or medical information
through messaging platforms than is reasonably necessary for the initial coordination
of medical care.

When medical information is required, our personnel may request additional information
or recommend continuing the communication through an appropriate medical or administrative
channel.

WhatsApp is a third-party service operated independently from Sea of Cortes Medical and
may process information according to its own privacy practices.

10. Website Forms

When personal information is collected through a form on our website, such information
will be used principally to:

Respond to the request
Contact the patient
Coordinate a medical service
Provide information requested by the user
Arrange an appointment or house call
Provide administrative or insurance-related assistance

Where a website form requests information concerning symptoms, health conditions,
or other medical matters, the information may constitute sensitive personal data.

When appropriate, the form will provide access to this Privacy Notice and request
the corresponding acknowledgment or consent.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide functionality, improve
the browsing experience, understand website usage, measure website performance, and
evaluate the effectiveness of our digital communications.

Depending on the technologies implemented on the website, cookies may collect:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of access
Approximate geographic area
Referring website
Website interactions
Conversion events

We may use analytics, advertising, or measurement technologies provided by third parties,
where implemented and legally permitted.

You may manage or disable certain cookies through your browser settings and, when available,
through the cookie preferences provided on our website.

Disabling certain cookies may affect website functionality.

Additional information may be provided in our Cookie Policy.

12. Website Analytics and Advertising Technologies

Sea of Cortes Medical may use digital measurement technologies to better understand how
users interact with the website and to evaluate the effectiveness of marketing campaigns.

Depending on the services enabled on the website, these technologies may include:

Google Analytics
Google Ads
Google Tag Manager
Meta technologies
Other analytics or advertising services

The exact technologies used may change over time.

These providers may process technical information according to their own privacy policies
and settings.

Sea of Cortes Medical does not intentionally provide medical records, diagnoses,
treatment information, or other confidential clinical information to advertising
platforms for advertising purposes.

13. Children and Minors

Sea of Cortes Medical may provide healthcare services to minors when medically appropriate.

When a patient is a minor, personal and medical information should generally be provided
or authorized by a parent, legal guardian, or other person legally authorized to act on
behalf of the minor, except in circumstances otherwise permitted by applicable law.

We take additional precautions when handling personal information relating to minors.

14. Medical Records

Information generated as part of a medical consultation or healthcare service may form
part of the patient’s medical record.

Medical records will be handled in accordance with applicable Mexican healthcare,
medical-record, privacy, confidentiality, and retention requirements.

Access to medical information is restricted to authorized personnel and other persons
legally entitled to access it.

15. Security Measures

Sea of Cortes Medical implements reasonable administrative, technical, and physical
safeguards designed to protect personal data against:

Unauthorized access
Unauthorized use
Loss
Alteration
Destruction
Disclosure
Misuse

Access to personal and medical information is limited according to operational and
professional needs.

Nevertheless, no electronic transmission, digital platform, or information storage
system can guarantee absolute security.

If Sea of Cortes Medical becomes aware of a security incident that materially affects
your rights or personal information, we will take the actions required under applicable law.

16. Data Retention

Personal information will be retained only for the period reasonably necessary to fulfill
the purposes described in this Privacy Notice and for any additional period required by
applicable medical, tax, administrative, contractual, or legal obligations.

Medical records may be subject to specific retention periods established by applicable
healthcare regulations.

Once information is no longer required and applicable retention obligations have expired,
it may be securely deleted, destroyed, anonymized, or otherwise processed in accordance
with applicable law.

17. ARCO Rights

Under applicable Mexican data-protection law, you may have the right to exercise the
following rights regarding your personal information:

Access: You may request information regarding the personal data we hold
about you and how it is being processed.

Rectification: You may request correction of inaccurate or incomplete
personal data.

Cancellation: You may request deletion or cancellation of your personal
information when legally appropriate.

Opposition: You may object to the processing of your personal data for
certain purposes when legally applicable.

These rights are commonly referred to as
ARCO Rights: Access, Rectification, Cancellation, and Opposition.

18. How to Exercise Your ARCO Rights

To exercise your ARCO rights, please send a request to:

asistente@seaofcortesma.com

Subject: “ARCO Rights Request”

Your request should include, as applicable:

Your full name.
A means of contacting you regarding the request.
Information reasonably necessary to verify your identity.
A clear description of the personal information involved.
The ARCO right you wish to exercise.
Any information or documentation that may help us identify the relevant records.
When requesting rectification, the correction requested and supporting documentation when appropriate.

If a representative submits the request on your behalf, documentation establishing the
representation may be required.

Sea of Cortes Medical will process requests in accordance with the procedures and time
periods established by applicable law.

Certain rights may be limited when retaining or processing the information is necessary
to comply with medical, contractual, regulatory, legal, public-interest, or other legally
recognized obligations.

19. Revocation of Consent

When processing is based on your consent and applicable law permits revocation, you may
request to withdraw that consent.

To submit a request, contact:

asistente@seaofcortesma.com

Subject: “Consent Revocation Request”

Revocation will not have retroactive effects and may not apply where Sea of Cortes Medical
is required or otherwise legally permitted to continue processing the information.

In some circumstances, withdrawing consent for information necessary to provide medical
care may prevent us from providing certain requested services.

20. Limiting the Use or Disclosure of Personal Information

You may request that Sea of Cortes Medical limit certain uses or disclosures of your
personal data, particularly in connection with secondary or promotional purposes.

Requests may be submitted to:

asistente@seaofcortesma.com

Subject: “Limitation of Personal Data Use”

We will evaluate and process the request in accordance with applicable law.

21. Links and Third-Party Services

Our website may contain links to third-party websites or services, including:

WhatsApp
Google Maps
Social media platforms
Insurance providers
Payment providers
Other external services

Sea of Cortes Medical does not control the privacy practices of independent third parties.

When you access an external service, the processing of your information by that service
will be governed by its own terms and privacy policies.

We encourage you to review those policies before providing personal information.

22. Medical Confidentiality

In addition to applicable data-protection obligations, Sea of Cortes Medical recognizes
the confidential nature of the physician-patient relationship and medical information.

Medical information will only be accessed or disclosed when necessary for healthcare,
administration, insurance assistance, patient-authorized purposes, or when otherwise
permitted or required by law.

23. Emergency Situations

When there is an emergency involving the health or safety of a patient or another person,
personal or medical information may be processed or communicated as necessary and legally
permitted to protect life, health, or physical integrity.

Nothing in this Privacy Notice should be interpreted as preventing healthcare professionals
from taking reasonable and legally permitted measures in a medical emergency.

24. Changes to This Privacy Notice

Sea of Cortes Medical may modify or update this Privacy Notice when necessary due to:

Changes in applicable law or regulations
New medical or administrative services
Changes in the way personal information is processed
Changes to website functionality
Changes in technology providers
Changes in internal privacy practices

The most current version of this Privacy Notice will be available at:

https://seaofcortesmedical.com/privacy-policy/

The date of the latest update will appear at the beginning of this document.

When legally required, material changes will be communicated through appropriate
additional means.

25. Consent

By voluntarily providing personal information through our website, contact forms,
telephone, WhatsApp, our medical locations, or during the provision of healthcare
services, you acknowledge that you have had access to this Privacy Notice.

Where consent is legally required for the processing of personal or sensitive personal
information, Sea of Cortes Medical will obtain such consent through the appropriate mechanism.

The provision of medical information should be limited to information reasonably necessary
for your medical care, assistance, insurance coordination, or other requested service.

26. Contact Regarding Privacy

If you have questions about this Privacy Notice, the processing of your personal information,
or the exercise of your privacy rights, please contact:

Sea of Cortes Medical
Privacy Department / Person Responsible for Personal Data

Email:

asistente@seaofcortesma.com

Phone:

+52 624 248 1860

Address:
Plaza Novva, Calle Polígono B Parcela 44-Local 14, 23454
Cabo San Lucas, B.C.S., Mexico

Website:

https://seaofcortesmedical.com/

Sea of Cortes Medical
Medical Care, Urgent Care & Doctor House Calls in Los Cabos, Mexico